Shipping policy

All deliveries agreed to be posted to you, are subject to stock availability and authorisation of your payment.

We shall endeavour to deliver the Goods you have offered to purchase within 2 weeks (excluding public holidays) after we receive your request. If there are any delays we will notify you of such delay as soon as possible. If we cannot supply you with the Goods you have ordered within 30 days of the date you sent your offer to purchase the Goods to us, we shall inform you and you shall have the option of either accepting a later delivery date or cancelling the Agreement and accepting a refund of any prepayments.

Currently, we can only promise delivery to addresses within the United Kingdom. We can organise international shipping but you must contact us - before making purchase of Goods - on 01626 832223 or email hello@makesouthwest.org.uk. International shipping will be calculated on a case by case basis to ensure dimensions and insurance coverage are accounted for. Extra fees for international postage will need to be paid for by you in advance.

Your order will be delivered to the address which is listed in the "delivery address" section in the online shop or agreed and recorded with salesperson / staff in our Bovey Tracey shop.

Retail prices shown on the website exclude UK delivery and shipping charges will be calculated at the checkout. Delivery charges for Goods purchased in our physical store will be agreed by you and a shop salesperson at time of purchase. If there is any change in the delivery charge payable we will endeavour to notify you before your order is accepted by us and ask you to confirm that you wish to proceed with your order.

We can only post the Goods to you during office hours, Tuesday to Saturday. We are unable to specify the time at which the goods will be delivered to you. 

If you do not accept delivery of Goods ordered by you within two weeks of our first attempt to deliver the Goods to you, we reserve the right to charge you for any consequential storage costs reasonably incurred by us.